30days to change your mind
Returns and refunds
Not for you? Speak to us and we'll sort it out.
We want every order to be right. If something isn't, get in touch within 30 days of delivery and we'll put it right.
- Free UK delivery
- Free UK returns label
- Damaged or faulty? We replace it
At a glance
What you need to know
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Days to change your mind
Return any unopened, unused item within 30 days of delivery, for any reason, for a full refund.
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Free UK returns label
On eligible UK orders we email you a prepaid label, so sending it back costs you nothing.
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Damaged or faulty? We replace it
Send us a photo and we'll send a replacement free of charge. No need to post anything back.
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Opened it? Speak to us anyway
If you've opened something and it isn't right for you, speak to us anyway and we'll do our best to sort it out.
How it works
Three steps, no forms
Please speak to us before sending anything back, so we can send your label and the right return address.
Email us
Write to hello@ultralyte.co.uk with your order number and what's happened.
We send a label
We confirm the return address and, for eligible UK orders, email you a prepaid label.
Drop it off
Pack the item securely and drop it at any post office. We refund you within 3 to 5 working days of it arriving.
Damaged or faulty
Send a photo. We'll send a new one.
If your order arrives damaged, or a product is faulty, you don't need to post it back.
- Email us a photo and a short description
- We send a replacement free of charge
- This applies whenever the damage or fault is found, opened or not
The full policy
Returns policy in detail
Everything in one place. If your situation isn't covered here, speak to us and we'll help.
Questions about a return? Email hello@ultralyte.co.uk
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UK returns
We accept returns on all UK orders within 30 days of delivery, for a full refund.
- Unopened, unused items, for any reason
- In the original packaging
- Free prepaid returns label on eligible UK orders
- Please contact us first, so we can send your label and confirm the return address
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Damaged or faulty
If your order arrives damaged, or a product is faulty, you don't need to send it back.
- Email us a photo and a short description
- We send a replacement free of charge
- This applies whenever the damage or fault is found, opened or not
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Opened products
For hygiene and safety we can't resell opened food supplements, so the 30‑day change‑of‑mind return covers unopened items.
If you've opened something and it isn't right for you, speak to us anyway and we'll do our best to sort it out.
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International orders
Return rules and costs vary by country. Please contact us before sending anything back and we'll confirm the right process and address for your location.
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Refunds
- Processed within 3 to 5 working days of your return arriving
- Paid back to your original payment method
- We email you when it's done
- Your bank may take a few more working days to show it
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Your rights
This policy is in addition to your statutory rights as a UK consumer and doesn't affect them.
Still have a question?
We're here to help
Whatever the issue, get in touch and we'll make sure it's resolved.
hello@ultralyte.co.ukWe usually reply within one working day.
