Returns & Refunds
Hassle-Free Returns
We want you to love every UltraLyte product. If something isn't right, we're here to help — quickly and without hassle.
✓ Free returns on eligible UK ordersAt a Glance
What You Need to Know
Free UK Shipping
All UK orders ship free, every time. No minimum spend required.
Free Return Label
We provide a prepaid return label for eligible UK orders — no out-of-pocket cost.
Any Reason Accepted
Changed your mind? No problem. Unopened, unused items can be returned for any reason.
Faulty? We Replace It
Products that arrive damaged or faulty don't need to be returned. We'll send a replacement free of charge.
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Simple Process
Returning Is Easy
Just get in touch with our customer service team, confirm the return address, and we'll email you a prepaid label. Package your item securely, drop it off at your nearest post office, and we'll take care of the rest.
Contact Customer ServiceFull Policy
Returns Policy Details
UK Returns
We accept returns on all UK orders. To start a return, please contact our customer service team who will confirm the return address and arrange everything for you.
- Free prepaid return label provided for eligible orders
- Items must be returned to the address confirmed by customer service
- Unopened and unused items accepted for any reason
- Returns must be initiated within 30 days of delivery
International Returns
International return policies vary by country. Please contact our customer service team before sending anything back — we'll confirm the correct process, address, and any applicable costs for your region.
- Policy and costs vary per country
- Do not return items without contacting us first
- We'll guide you through the correct process for your location
Arrived Damaged or Faulty? We'll Replace It
If your product arrives damaged or faulty, you do not need to send it back. Simply contact our customer service team with a description and photo of the issue, and we will send you a replacement free of charge.
- No return required for faulty or damaged items
- Replacement sent free of charge
- Contact us with a photo and description of the fault
What We Accept
We accept returns for any reason. To qualify for a full refund, please ensure the following:
- Items purchased by mistake must be unopened and unused
- Products must be in their original packaging
- Returns must be initiated within 30 days of delivery
- Items that have been opened or used may only be returned if faulty
How Long Do Refunds Take?
Once we receive your returned item, we aim to process refunds promptly.
- Refunds processed within 3–5 business days of receiving the return
- Funds returned to your original payment method
- You'll receive an email confirmation once the refund is issued
- Bank processing times may vary (typically 2–5 additional business days)
Still Have Questions?
We're Here to Help
Our customer service team is on hand to help with any return, replacement, or refund query. Get in touch and we'll sort it out.
Typical response time: within 1 business day
